FAQs

UK Delivery 

Free UK shipping is available on orders over £79.99 after discounts have been applied.

• £4.95 – Standard Delivery (2–4 working days) via Royal Mail Tracked 48 (Monday–Saturday) 
• £9.95 – Next Working Day Delivery via Royal Mail Tracked & Signed For (UK Mainland & Northern Ireland only) 

To qualify for next working day delivery, orders must be placed before 2pm, Monday–Friday. Orders placed after 2pm, or over the weekend, will be dispatched on the next working day (excluding Bank/Public Holidays).

Please note: International and Next Day delivery charges are based on parcels up to 2kg. If your order exceeds this weight, we will contact you to arrange payment for any additional shipping costs.

Republic of Ireland Delivery

Goods shipped to consumers in Republic of Ireland from Northern Ireland are not subject to customs duty in Ireland.

Free Irish shipping is available on orders over €100 after discounts have been applied.

• €6.95 – DPD Express Delivery via DPD Ireland (Monday–Thursday)

The DPD Ireland courier service provides reliable, efficient, fully trackable delivery throughout the island of Ireland. With real-time tracking and scan visibility, you can follow your parcel at every stage of its journey. DPD also offers interactive delivery notifications, keeping you informed of your parcel's estimated arrival time and providing added flexibility and peace of mind.

Please note: All international shipping rates are based on parcels up to 2kg. If your order exceeds this weight, we will contact you to arrange payment for any additional shipping costs incurred.

Australia Delivery

At Cordners, we’re excited to offer International shipping to Australia, via Royal Mail and FedEx.

For orders under 2kg, you’ll see our quoted shipping rates right at checkout. If your order is over 2kg, no worries—we’ll reach out with a new quote to ensure you’re happy to proceed.

Please note, delivery can typically take up to 10 working days. 

Just a friendly reminder: while local customs charges are a rare occurrence, you are responsible for any that arise during International shipping. 

U.S.A Delivery

At Cordners, we’re excited to offer International shipping to the U.S.A. via FedEx International Connect Plus! For orders under 2kg, you’ll see our quoted shipping rates right at checkout. If your order is over 2kg, no worries—we’ll reach out with a new quote to ensure you’re happy to proceed.

PLEASE NOTE - Effective August 29^th 2025, the U.S. will eliminate duty-free de minimis treatment for all imported goods, regardless of origin. This means that every shipment valued at or below 800 USD will now be subject to applicable duties, taxes and fees, which could impact your customs clearance process. We will contact you before dispatching your order to confirm these additional charges.

UK Delivery

Free UK shipping is available on orders over £79.99 after discounts have been applied.

• £4.95 – Standard Delivery (2–4 working days) via Royal Mail Tracked 48 (Monday–Saturday) 
• £9.95 – Next Working Day Delivery via Royal Mail Tracked & Signed For (UK Mainland & Northern Ireland only) 

To qualify for next working day delivery, orders must be placed before 2pm, Monday–Friday. Orders placed after 2pm, or over the weekend, will be dispatched on the next working day (excluding Bank/Public Holidays).

Please note: International and Next Day delivery charges are based on parcels up to 2kg. If your order exceeds this weight, we will contact you to arrange payment for any additional shipping costs.

Republic of Ireland Delivery

Goods shipped to consumers in Republic of Ireland from Northern Ireland are not subject to customs duty in Ireland.

Free Irish shipping is available on orders over €100 after discounts have been applied.

• €6.95 – DPD Express Delivery via DPD Ireland (Monday–Thursday)

The DPD Ireland courier service provides reliable, efficient, fully trackable delivery throughout the island of Ireland. With real-time tracking and scan visibility, you can follow your parcel at every stage of its journey. DPD also offers interactive delivery notifications, keeping you informed of your parcel's estimated arrival time and providing added flexibility and peace of mind.

Please note: All international shipping rates are based on parcels up to 2kg. If your order exceeds this weight, we will contact you to arrange payment for any additional shipping costs incurred.

Australia Delivery

At Cordners, we’re excited to offer International shipping to Australia, via Royal Mail and FedEx.

For orders under 2kg, you’ll see our quoted shipping rates right at checkout. If your order is over 2kg, no worries—we’ll reach out with a new quote to ensure you’re happy to proceed.

Please note, delivery can typically take up to 10 working days. 

Just a friendly reminder: while local customs charges are a rare occurrence, you are responsible for any that arise during International shipping. 

U.S.A Delivery

At Cordners, we’re excited to offer International shipping to the U.S.A. via FedEx International Connect Plus! For orders under 2kg, you’ll see our quoted shipping rates right at checkout. If your order is over 2kg, no worries—we’ll reach out with a new quote to ensure you’re happy to proceed.

PLEASE NOTE - Effective August 29^th 2025, the U.S. will eliminate duty-free de minimis treatment for all imported goods, regardless of origin. This means that every shipment valued at or below 800 USD will now be subject to applicable duties, taxes and fees, which could impact your customs clearance process. We will contact you before dispatching your order to confirm these additional charges.

FedEx International Connect Plus is a day-definite, door to door option. It includes customs clearance service, full tracking and delivery notification. As the recipient, you will receive a number of notifications (by email or SMS). Here’s how you will be kept up to date along the way 

·      You will get the estimated delivery date once your package has been prepared at our warehouse

·      You will receive confirmation of any changes you make to your delivery

·      You will be reminded of the day your shipment will be delivered

·      You will be notified once your order has been successfully delivered

Please note, delivery can typically take up to 10 working days. 

Order Tracking

Once your order has been dispatched, you will receive SMS and/or email tracking updates from Royal Mail or DPD, including estimated delivery details and progress notifications throughout the journey.

Please note: If a non-tracked shipping service is selected for USA or Australia deliveries, Cordners cannot accept responsibility for parcels that go missing in transit.

Royal Mail Safeplace Deliveries

If no one is available to receive your parcel, Royal Mail may leave it in a designated SafePlace at the delivery address if deemed suitable by the delivery driver. A “Something For You” card will be left confirming where the parcel has been placed.

If no SafePlace or neighbour delivery is available, your parcel will be returned to your local Royal Mail Customer Service Point and a card will be left with collection details.

Delivery Information

We always aim to deliver within the stated timescales; however, delays can occasionally occur due to circumstances beyond our control.

If an item you have ordered is out of stock, we will contact you as soon as possible by phone or email.

If your parcel arrives visibly damaged, please refuse delivery and ask for it to be returned to us. Once inspected, we will arrange a replacement immediately.

We reserve the right to cancel and refund any order that is considered logistically unsuitable for delivery.

If you have not received your order within 14 days, please contact us at [email protected].

Click & Collect

How does Click & Collect work?

Click & Collect is free of charge.

At checkout, simply enter your postcode and select either:

• Click & Collect Ballymoney 
• Click & Collect Newtownards 

Once your order is placed, you will receive an order confirmation email. A second email will be sent when your order is ready for collection in your chosen store. If you do not receive these emails, please check your junk/spam folder.

What if I can’t collect my order?

You have 7 days from receiving your collection email to collect your order in store.

If you are unable to collect within this timeframe, please contact us on (028) 2766 3265 or email [email protected] and we will do our best to extend your collection period.

Orders not collected within 7 days, and where no contact has been made, will be refunded to the original payment method and returned to our warehouse.

Newtownards Club Members

Please note: Free Delivery is not available for Newtownards Club Members.

Need to return an item? No problem.

You can return your order within 14 days of receiving it for either a refund or exchange.

Return Costs

Please note:

• Original shipping costs are non-refundable. 
• Return postage costs are the responsibility of the customer unless the item is faulty.

Low-Cost Return Options

UK Customers

We offer a low-cost Royal Mail Return priced at £3.50. To avail of this, please contact us at [email protected]

Instructions

1. Click the link on your email to access the Royal Mail Returns Portal
2. Select Cordners
3. Enter return details to generate a QR code or a printable label.
4. Take your parcel to your local Royal Mail Post office, or arrange a free collection from your home.
5. Once we receive your return, it will be inspected by our quality control team.
6. If your return is approved, your refund will be processed. The returns postage charge of £3.50 will be deducted from the refund amount.

Republic of Ireland Customers
  

We have partnered with DPD to offer return shipping at the low cost price of €5.99 

Instructions:

1. Visit the DPD returns portal https://www.dpd.ie/Returns/#/
2. Select Cordners.ie and enter your order number. Select Start a Return
3. Enter your reason for return
4. Select Large parcel & pay returns postage cost. Then print your label
5. Drop off at a Nearby Pickup Point. There are almost 600 Pickup Points throughout Ireland.
6. Once we receive your return, it will be inspected by our quality control team.
7. If your return is approved, your refund will be processed.

Please note: We are not the default “Cordners” retailer listed on the An Post returns portal. Please use the returns address listed below or on your delivery note.

USA & Australia Customers
Please contact us at [email protected] to arrange your return.

Return Conditions

To be eligible for a refund or exchange:

• You can return your order within 14 days of receiving it for either a refund or exchange.

• Items must be unworn and in original condition. 
• All labels and packaging must be intact. 
• Shoes must only be tried on indoors and show no signs of wear. 
• Shoe boxes must not be taped, written on, or damaged. 
• Please use the original delivery bag where possible when returning items. 

We reserve the right to refuse refunds or exchanges for items returned in unsuitable condition.

Important Return Information

• Please include a completed returns form with your parcel. 
• We strongly recommend obtaining proof of postage when returning items. 
• Refunds are processed within 7 days of receiving your return. 
• Funds will be returned to your original payment method, subject to bank processing times. 
• Online orders cannot be returned in-store.  

Exchanges

If you would like a different size or style, simply return the original item following the returns process and place a new order online for your preferred item.

Faulty Items

We take pride in the quality of our products. If you believe your item is faulty, please contact us at:

• Email: [email protected] 
• Phone: 028 2766 3265 

Please include photographs of the fault so we can assess the issue as quickly as possible.

Fault Reporting Timeframes

• Faults reported within 14 days of receipt will be assessed promptly. 
• For faults reported between 30 days and 6 months after purchase, please contact our customer care team for assistance. 
• We are unable to cover faults reported after 6 months from purchase. 

Please note:

• Normal wear and tear is not considered a manufacturing fault. 
• Due to the delicate nature of embellished styles, occasional loose beads, sequins, or trims may occur during normal wear. 
• Unless otherwise stated, our footwear is not waterproof. 

Sale Items

Items purchased:

• with a 50% or greater discount, or 
• from the Sale section 

 are considered final sale and cannot be returned unless faulty.

Further Information

• Working days are Monday to Friday, excluding public holidays. 
• These terms do not affect your statutory rights. 
• If you experience any issues with your order, please contact us within 7 days of delivery. 

Return Address

Returns Department
 c/o Cordners
 8–10 Main Street
 Ballymoney
 BT53 6AL
 Northern Ireland

Refunds

Yes, we offer refunds and exchanges within 14 days of receiving your purchase. 

To be eligible for a refund or exchange:

• Items must be unworn and in original condition. 
• All labels and packaging must be intact. 
• Shoes must only be tried on indoors and show no signs of wear. 
• Shoe boxes must not be taped, written on, or damaged. 
• Please use the original delivery bag where possible when returning items. 

We reserve the right to refuse refunds or exchanges for items returned in unsuitable condition.

Exchanges

If you would like a different size or style, simply return the original item following the returns process and place a new order online for your preferred item.

UK Customers

We offer a low-cost Royal Mail Return priced at £3.50. To avail of this, please contact us at [email protected]

Instructions

1. Click the link on your email to access the Royal Mail Returns Portal
2. Select Cordners
3. Enter return details to generate a QR code or a printable label.
4. Take your parcel to your local Royal Mail Post office, or arrange a free collection from your home.
5. Once we receive your return, it will be inspected by our quality control team.
6. If your return is approved, your refund will be processed. The returns postage charge of £3.50 will be deducted from the refund amount.

Republic of Ireland Customers
 

We have partnered with DPD to offer return shipping at the low cost price of €5.99 

Instructions:

1. Visit the DPD returns portal https://www.dpd.ie/Returns/#/
2. Select Cordners.ie and enter your order number. Select Start a Return
3. Enter your reason for return
4. Select Large parcel & pay returns postage cost. Then print your label
5. Drop off at a Nearby Pickup Point. There are almost 600 Pickup Points throughout Ireland.
6. Once we receive your return, it will be inspected by our quality control team.
7. If your return is approved, your refund will be processed.

Please note: We are not the default “Cordners” retailer listed on the An Post returns portal. Please use the returns address listed below or on your delivery note.

USA & Australia Customers
Please contact us at [email protected] to arrange your return.

We’re sorry your item(s) have damage!

Some items break during shipment. We’ll do our best to help.

Please email our team with an image of your damaged item for further assistance.

While we may not be able to guarantee your exact order is replaced due to potential stock issues, we’ll be sure to resolve the situation as best we can!

Cancellations

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order from the time it is placed up to 14 days after receiving your goods.

To cancel your order, please contact us as soon as possible:

• Phone: 028 2766 3265 
• Email: [email protected] 
• Post:
   Returns Department
   c/o Cordners
   8–10 Main Street
   Ballymoney
   BT53 6AL
   Northern Ireland 

If contacting us by email or post, please include your order number to help us process your request quickly.

If your order has already been dispatched or delivered, the item(s) must be returned unworn, in their original condition, and suitable for resale, within 14 days of receipt.

Please note:

• Shipping charges are non-refundable once an order has been dispatched. 
• Your cancellation request is considered effective from the date of your email or the date your letter is posted. 

For further information on your statutory rights, you can contact your local Citizens Advice Bureau or Trading Standards office.

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order from the time it is placed up to 14 days after receiving your goods.

To cancel your order, please contact us as soon as possible:

• Phone: 028 2766 3265 
• Email: [email protected] 
• Post:
   Returns Department
   c/o Cordners
   8–10 Main Street
   Ballymoney
   BT53 6AL
   Northern Ireland 

If contacting us by email or post, please include your order number to help us process your request quickly.

If your order has already been dispatched or delivered, the item(s) must be returned unworn, in their original condition, and suitable for resale, within 14 days of receipt.

Please note:

• Shipping charges are non-refundable once an order has been dispatched. 
• Your cancellation request is considered effective from the date of your email or the date your letter is posted. 

For further information on your statutory rights, you can contact your local Citizens Advice Bureau or Trading Standards office.

Yes, we do offer expedited shipping for domestic orders only for £9.95

Please keep in mind that orders would need to be placed before 2:00pm for the possibility of getting shipped that day.

Once an order is placed, we are unable to make changes to the order. However, if you need to update your shipping address or contact information, please contact our customer service team immediately after placing your order.

• Phone: 028 2766 3265 
• Email: [email protected]

Delivery times vary depending on the destination and the shipping method selected.

• Standard Delivery: Typically arrives within 1-3 business days.

• Express Delivery: Typically arrives within 1-2 business days.

• International Delivery: Typically arrives within 3-9 business days.

We do ship to most countries, however, there are a few that we are unable to send to.

To review the countries we currently don't ship to, please see below: 

Monaco

North Macedonia

Please note that international shipments can take 3-8 days.

If you have been waiting for more than 14 days to receive your order, please get in touch with our team to investigate the issue.

We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via email for further assistance.

Include a photo of the item received and the name of the missing item(s). Please double-check the package for any notes or packing slips that indicate your other item(s) were shipped separately.

While we may not be able to guarantee your exact order is replaced due to potential stock issues, we’ll resolve the situation as best we can!

Once your return has been received and processed, you will be notified via email when the refund has been issued.

Refunds will be processed within 7 days of being received and will be refunded to your original method of payment within 7 days subject to bank clearing times.

If no one was home at the time of delivery, the carrier will leave the package in a safe location.

Be sure to check around your home and with neighbors/building management who may have collected the package for you.

Also, please double-check the shipping address of your order (in the order confirmation email) to ensure it’s headed to the right location.

On some occasions, packages may be marked as delivered but take additional time to arrive.

If you need additional assistance, please email our team.

• Phone: 028 2766 3265 
• Email: [email protected]

Once your order has been placed and processed, you will receive a confirmation email with your order details. Then you will receive a Shipment Confirmation email when your item is shipped This email will include a tracking number and a link to our tracking page.

Click on the tracking number link or enter the tracking number into our tracking page.

Tracking information may not be immediately available after your order is placed. It can take up to 8 hours for the number to become active in our system. If you don't see any updates right away, please be patient and check back later.

Lost packages

At Cordners, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at [email protected] or Phone 0044 28 2766 3265 with your order number and any relevant details.

Damaged packages

We understand the disappointment of receiving a damaged package. In such instances, please report to our customer support team at [email protected] or Phone 0044 28 2766 3265 within 24 hours of receiving the order and include photos of the damaged items or package.

We will review the provided documentation and, if necessary, arrange for a replacement or issue a refund.